t me tell you what a a horrible experience I had dealing with this company. I purchased a Automatic Cleaner from poolsupplies.com website. I based my purchase off the description and photos provided. The product I received was nothing like what was advertised on the poolsupplies.com website.
The product was for a dirt devil pool boy automatic cleaner listed here - http://www.poolsupplies.com/cgi-bin/Commerce.exe?key=111532&preadd=action the images were completely wrong, the product that was advertised on the website had a lcd screen and several controls. The model that I received was basic as IS NOW seen. They quickly fixed thier mistake on the website, however still refuse to refund my entire order total. IT WAS THERE FAULT!!!!
I called customer service and spoke to a girl - Kate Bzibziak. after explaining my situation about receiving the wrong product she told me that I would have to pay a restocking fee to return it. now, mind you this was not my mistake it was theirs by advertising a product falsely.
Kate stated that the manufacturer changed the product and that was why I received the wrong product. If the manufacturer changed the model then why was this not refelcted on the website?? Doesn't make sense!!! I was then contacted by the Customer service Manager who seams to be the other girls relative(must be a family owned business) named Judy Bzibziak. After speaking to her I called back and I was then transferred to another girl by the name of Christy Schuh, who then had a supposed technician call me back who claims to have tested the cleaner in their pool and says that there is nothing wrong with the cleaner. NO KIDDING!!! I didn't want the cleaner because what was advertised is not what I received. FALSE ADVERTISING PEOPLE!!!!!!
Now mind you I was never rude, disrespecful or otherwise mean, however Kate Bzibziak was very inconsiderate and was extremely rude on the phone, then the other lady - Judy Bzibziak was even more rude and started to get ridiculous in her claims that I should read the website terms about the "right for them to substiute any product" This is outrageous!!! So if I buy a $300 cleaner they have the right to substitute it with a lesser value one and I have to live with it, because if I don't like it they will charge me a restocking fee!!! What kind of company is this?!?
I would not buy from this website or this company ever again!! I will take my business to other reputable pool supply companies that are honest, respectful and place more emphasis on customer service, as this company simply cares about money nothing more.